Terms of service
These terms summarize how inquiries, payments, delivery, service use, support, guarantees, and refunds work.
Availability
Each service is subject to provider rules, region, catalog, and current availability. Before payment, we confirm the option offered, price, delivery format, and conditions.
Payment
We share payment details only after confirming the order with you. Delivery preparation begins once we verify the bank transfer.
Delivery
Delivery includes the access details and activation or usage instructions we agreed on. We confirm the estimated timeframe before payment; it may vary by platform and required validations.
Responsible use
Access must be used according to the corresponding provider terms and the instructions we share.
Guarantee
Coverage and duration depend on the service and are explained before payment. If you report an issue on WhatsApp with the necessary evidence, we will review the case and offer support, a replacement, or another available option.
Refunds
Refund eligibility depends on the service and delivery status. We explain the applicable terms before payment and review requests case by case.
Platform names are shown only to identify services available on request. Fenix Digital is not affiliated with, sponsored by, or endorsed by Netflix, Prime Video, Disney+, HBO Max, Paramount+, Apple TV+, Spotify, or other providers mentioned. Trademarks belong to their respective owners.